Insurance replacement
Your car's in the shop. We'll handle the paperwork.
This is the work Kaizen was built around. If you have been in a collision and your policy entitles you to a replacement vehicle, we will get one to you — usually the same day — and deal with your insurer ourselves.
Call 416-661-6166 24-hour service for accident claims
How it works
- Call us with your claim number. If you do not have one yet, call anyway — we can usually start while your adjuster catches up.
- We confirm what your policy covers. Most Ontario policies entitle you to a vehicle comparable to your own. We check rather than guess, so there are no surprises later.
- We bring the car to you. Your home, your work, or the body shop. You do not need to find your way to North York without a car.
- We bill the insurer directly. Nothing comes out of your pocket for the rental itself.
- We stay on it. Repairs run long. We keep the rental open until your repair or settlement date rather than making you re-authorise every few days.
What you get
- A vehicle comparable to yours, or larger if that is what is available
- Delivery anywhere in the Greater Toronto Area
- Direct billing to every major Ontario insurer
- No hidden charges to you
The one charge to be aware of
Most insurers cover the Collision Damage Waiver as part of the replacement benefit. Some do not. If your policy carries liability coverage only, the CDW is chargeable — we will tell you the amount before you take the car, and where we can we bill it to the insurer along with everything else. We would rather have that conversation on the phone than leave you to discover it on an invoice.
Where we deliver
Across the GTA and beyond it: Toronto, Mississauga, Brampton, Vaughan, Woodbridge, Maple, Markham, Richmond Hill, Oakville, Etobicoke, Malton, Milton, Ajax, Pickering, Aurora, Newmarket, Barrie, Hamilton, Waterloo and Niagara Falls. See the full list of areas we cover.
For body shops and brokers
If you place replacement rentals regularly, we can set you up with a direct line, standing rates and a single point of contact rather than a switchboard. How we work with shops.
