Legal
Terms and conditions
These are the terms you agree to when you rent from us. They are worth five minutes — particularly sections 3 and 13.
Last updated 3 September 2026.
1. Client responsibilities
1.1 The client acknowledges that the vehicle is owned by Kaizen Rent A Car and is received in good mechanical condition, including all documents, tools, tires, accessories and equipment. All items must be returned in the same condition at the agreed date, time and location. Failure to do so may be treated as misappropriation or theft.
1.2 The vehicle may not be used for:
- transporting passengers or goods for hire, including rideshare and delivery platforms;
- racing, competitions or off-road driving;
- transporting fish, meat, produce, animals or liquids;
- driving outside the national road network or on unsuitable terrain.
Any damage resulting from prohibited use is charged to the client.
1.3 The client is responsible for all traffic and parking violations during the rental period.
1.4 A reservation is a request and does not guarantee availability. Reservations may be voided if the selected vehicle becomes unavailable, is in service, or cannot be provided for operational reasons. We will contact you to confirm your booking before it is final.
1.5 The minimum rental period is 4 days. Reservations for one, two or three days are not accepted online and will be declined. If you need a vehicle for a shorter period, call 416-661-6166 — we will tell you whether we can accommodate it, but it is the exception rather than something you can book.
1.6 Winter tires are an optional extra, available from November through April at $14.99 per day, and are fitted only where they have been selected and paid for on the reservation. Outside those months the fleet runs all-season tires.
2. Vehicle condition and liability
2.1 Damage to tires, wheels, underbody, mirrors and windows is always the client's responsibility. Lost keys are charged. Where keys must be delivered to the vehicle's location, a fee of $0.50 per kilometre each way applies.
2.2 Kaizen Rent A Car is not responsible for loss of or damage to personal belongings left in the vehicle at any time. The client assumes that risk.
2.3 Kaizen Rent A Car is not responsible for delays caused by vehicle damage or other circumstances outside our control.
3. Insurance
3.1 The vehicle carries liability insurance up to $50,000 per claim. The client must comply with all policy requirements, including reporting any incident immediately, providing all documents and reports received, assisting in investigations, collecting the names and addresses of parties and witnesses, not admitting fault, protecting the vehicle after an incident, and calling police where required.
3.2 Failure to comply may void coverage, making the client responsible for all damages and costs.
3.3 The Collision Damage Waiver reduces the client's liability except for the exclusions listed below. It does not apply where the client commits a criminal offence, or where damage is caused by an unidentified third party.
3.4 Insurance does not cover lost keys; lost or stolen documents or equipment; personal items inside the vehicle; damage to wheels, tires, mirrors, underbody or windows; windshield damage; or engine and mechanical damage caused by misuse or negligence.
3.5 The Collision Damage Waiver is offered at $14.99 per day and carries a $2,000 deductible. Where damage is less than $2,000, the client is responsible for the full repair amount. Claims may only be opened for damage exceeding $2,000.
3.6 Clients using their own personal automobile insurance must confirm with their insurer that they hold transferable coverage for rental vehicles. Proof may be required. Your own policy's deductible applies.
3.7 Clients using credit card insurance must confirm with their card issuer that the card includes rental collision coverage. Proof may be required. Most credit card coverage is collision only; liability is not included and is sold separately.
4. Contract extension
4.1 Extensions must be requested at least 24 hours before the contract ends. Late returns are charged at $5 per half hour. The vehicle is not insured once the contract has expired.
5. Reservations, deposits and payment
5.1 A reservation made on this website is a request. One of our agents will contact you to confirm availability and finalise the booking.
5.2 A booking deposit is required to secure a reservation and is non-refundable. Our agent will arrange this with you when confirming your booking.
5.3 A security deposit is held at pick-up and released on return: $500 where the client uses their own insurance, and $1,000 where the client takes our Collision Damage Waiver. This is separate from the booking deposit in 5.2 and is refundable.
5.4 A valid credit card in the driver's name is required at pick-up. Debit cards, prepaid cards and cash deposits are not accepted. Failure to provide a valid card will result in the rental being refused.
5.5 Cancellations more than 48 hours before pick-up are not charged. Cancellations inside 48 hours are charged one day of the rental rate.
5.6 Changes to a reservation are free unless they involve changing the pick-up or return location.
5.7 A valid driver's licence must be presented by every driver.
6. Fuel policy
6.1 Return the vehicle with the same fuel level it was provided at. If returned lower, the fuel is charged along with a $20 administration fee.
7. Optional extras
7.1 The Collision Damage Waiver is not insurance. It reduces financial liability for collision or vandalism. Without it, the client is responsible for all repair costs, towing, transport and loss of use.
7.2 With the waiver, the client remains responsible for the $2,000 non-waivable excess unless a third party accepts liability.
7.3 Child seats are available at $4.99 per day.
8. Kilometre allowance
Rates include 150 km per day, 1,000 km per week and 3,000 km per month, plus applicable taxes. Additional kilometres are charged at 18¢ for cars, 22¢ for vans and 27¢ for high-end vehicles.
9. Exclusions
Underbody damage; broken windows or mirrors; damaged upholstery; reckless or impaired driving; traffic fines; optional extras; lost keys; incorrect fuel; clutch misuse.
10. Delivery and return
10.1 Standard hours are 10:00 AM to 6:00 PM, Monday to Friday. Saturday is by appointment. Pick-up or return outside these hours may be arranged in advance for a $100 service charge.
11. Driver age
11.1 The minimum age is 23 where the client purchases our insurance. Clients who carry their own transferable automobile insurance may rent regardless of age, subject to signing a form declining our collision and liability coverage.
12. Discounts
12.1 Prepaid discounts apply only where payment is made online at the time of booking.
12.2 Partner and corporate discounts require valid proof.
13. Mandatory insurance requirement for large SUVs and vans (7–8 passengers)
13.1 Because of the higher replacement value and liability exposure of large vehicles, every client renting a seven or eight-passenger vehicle must provide valid proof of personal automobile insurance with a minimum of $1,000,000 liability coverage.
13.2 The client must contact their insurer before pick-up to confirm that the policy includes transferable coverage for rental vehicles, obtain written confirmation, and provide it to Kaizen Rent A Car before the rental agreement is finalised.
13.3 Large vehicles cannot be released without verified proof of transferable insurance. Failure to provide acceptable documentation will result in cancellation of the reservation.
13.4 Kaizen Rent A Car does not provide supplemental liability insurance for these rentals. All liability, collision and comprehensive coverage must be supplied by the client's own policy.
13.5 Where a client's insurer does not offer transferable rental coverage, the client is not eligible to rent a large SUV or van from Kaizen Rent A Car.
13.6 Any damage, loss or liability claim involving one of these rentals is processed through the client's own policy. The client agrees to cooperate fully with all reporting and documentation requirements.
14. Privacy and cookies
We collect only the information needed to take and fulfil a booking: your name, contact details, licence and insurance information, and your rental history with us. We do not sell it. This website stores your chosen dates in your own browser so the form is not empty when you come back; that information is not transmitted to us. You can clear it at any time from the cookie settings link in the footer.
15. General
Kaizen Rent A Car may modify these terms at any time without notice. The terms in force are those published on this page at the time of your booking. All disputes are subject to the jurisdiction of the courts of Ontario.